Terms & Conditions
In Canada, SpinRise operates under Hollycorn N.V. in Curaçao (registration 144359) and holds license OGL/2023/176/0095 issued by the Curaçao Gaming Control Board.
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By creating an account or using the services, you agree to these Terms and to follow any rules that apply in your location.
All platform timing, including promotions and bonus windows, follows UTC for consistency across regions.
Quick rules and limits
This overview covers the essentials on eligibility, verification, payments, and disputes.
| Topic | Key rule | Numbers / timing |
|---|---|---|
| Operator details | Hollycorn N.V. (Curaçao), regulated by Curaçao GCB | Reg. 144359; License OGL/2023/176/0095 |
| Age requirement | Adults only; you must meet the legal gambling age where you live | 18+ (or higher if local law requires) |
| Accounts | Personal use only; no duplicate or shared accounts | 1 account per person |
| KYC deadline | Verification may be requested at any time, including before payouts | Complete within 40 days |
| Cash-out wagering | Deposits must be played through before withdrawal | 3× most games; 10× table/live |
| Typical minimums | Local equivalents can vary by payment method | Deposit ≈ 20.00 CAD; Withdrawal ≈ 50.00 CAD |
| Withdrawal handling | Processing is intended to be quick; bank/network timelines can add delays | Aim: 48 hours; refunds 5–7 banking days |
| Access controls | Provider and regional blocks apply; bypassing restrictions is not allowed | Canada and Ontario may face added blocks |
Who can use SpinRise
Access is available only where online gambling is lawful, and you are responsible for confirming local requirements.
You must meet the legal age in your province or territory, and proof of age or identity may be requested at any time.
Some countries are restricted from real-money play, and players in Sweden and Finland cannot receive bonuses.
Game availability can also vary due to provider rules, including added limits that may affect Canada and Ontario.
Using a VPN or similar tools to bypass regional restrictions is prohibited and may lead to account action.
Accounts, verification, and security
Only one account per person is permitted, and registration details must be accurate and kept up to date.
KYC documents may be requested, and a phone check may also be required as part of the verification process.
If requested verification is not completed within the stated deadline, the account may be restricted and further action may be taken.
Third-party payments are not permitted; use only payment methods you own and control.
Deposits, withdrawals, and currencies
In Canada, CAD is supported, along with EUR, USD, AUD, NZD, NOK, and selected cryptocurrencies.
Supported cryptocurrencies can include BTC, USDT, USDC, ETH, and DOGE, depending on availability at checkout.
Typical transaction minimums start around 20.00 CAD for deposits and 50.00 CAD for withdrawals, using local equivalents where applicable.
If a payment method has per-transaction limits, larger withdrawals may be paid in multiple parts.
Withdrawals are typically processed within 48 hours, though banks and networks may take additional time.
Progressive jackpot winnings are paid in full, subject to standard verification and account checks.
Use of deposited funds
Deposits must be wagered before cash-out. This supports payment-system integrity and helps prevent misuse.
- 3× total bets for most games.
- 10× total bets for table and live games.
- Deposits made without play may incur processing fees, at our discretion.
Player accounts are not bank accounts; no interest accrues and currency exchange services are not provided.
Bonuses, fairness, and prohibited behaviour
Bonus availability depends on country rules, and promotions may have separate requirements and exclusions.
Multi-accounting, chargebacks, stolen cards, forged documents, or other advantage play may result in bonuses and winnings being voided.
Collusion, abusive conduct, and attempts to exploit technical errors are treated as serious violations.
If a wager, payout, or credit is recorded incorrectly, affected activity may be voided, corrected, or re-settled.
Gambling carries a risk of loss, and you can lose money when playing casino games.
Refunds and dormant accounts
Refund requests must be submitted within 24 hours of the transaction, or within 30 days if you allege unauthorized access.
Refunds may first be applied to offset card deposits, with any remaining amount paid out using another available method.
Refunds usually complete within 5–7 banking days, and KYC may be required before completion.
If you do not log in for 12 months, the account becomes dormant and may incur a monthly admin fee until reactivated or the balance reaches zero.
Complaints, disputes, and claim timing
For questions or complaints, contact support using the available channels in the service environment.
Only the account holder can submit a complaint, and unresolved matters may be escalated internally.
If there is a mismatch between on-screen display and recorded results, server records determine the outcome.
Where applicable, disputes are handled by arbitration in Cyprus under Cyprus Civil Procedure Rules.
Any claim related to these Terms must be filed within 1 year.
Responsible play in Canada
In Canada, casino play is best treated as entertainment, not an income plan.
- Set limits on deposits, losses, and time spent playing.
- Take regular breaks, especially during longer sessions.
- Seek expert help if gambling harms health or relationships.
If you want to review these rules before playing, taking your time can help.