Privacy Policy

In Canada, privacy matters, so our approach is clear and practical. SpinRise is operated by Hollycorn N.V. (registration 144359) and licensed by the Curaçao Gaming Control Board (license OGL/2023/176/0095).

Navigation

What we collect and why
How we use your information
Legal grounds we rely on
Sharing and disclosures
International transfers
Retention and deletion

Your rights and choices
Cookies and controls
Security expectations
Contact and support
Updates to this policy

By accessing or using our services, you agree to this Privacy Policy. It should be read together with our Terms and Conditions and Cookie Policy.

Our services are for adults only, and we do not knowingly collect personal data from minors. Depending on your province, the legal age may be 18+ or 19+.

What we collect and why

We collect personal and non-personal information to run your account, protect gameplay, and meet KYC/AML obligations. Certain data is also used to troubleshoot, test, and improve site performance.

Data category	Examples and purpose
Identity & contact	Name, date of birth, address, email, phone Used for account access and eligibility checks
KYC / verification files	ID, proof of address, source of funds or wealth Used for KYC/AML checks
Payments and records	Deposit and withdrawal methods, transaction history Wagering records
Gameplay analytics	Games played, sessions, durations, hit rate Account-level RTP
Device and usage	IP, device type, browser, time zone Cookies and page actions
Support communications	Chat, email, and call records Calls may be recorded for service quality
Risk signals	AML checks and fraud indicators Responsible gaming scores or self-tests
Special categories	Collected only when provided or required Examples include responsible gaming notes or document-based details

How we use your information

Open and manage your SpinRise account and provide requested services.
Process payments and maintain records for operational and legal needs.
Complete KYC/AML checks, apply risk flags, and maintain audit trails.
Detect fraud, bonus abuse, and responsible gaming risks, including with human review where appropriate.
Personalize content and promotions when you choose that experience.

Legal grounds we rely on

We process data when needed to deliver services under a contract, to meet legal obligations (including AML and gambling rules), and to support legitimate interests such as security and service analytics. For marketing messages, certain cookies, and personalization, we use consent where required.

We share personal information only in situations that support service delivery, security, and compliance. Access is limited to vetted roles and handled under confidentiality expectations.

Group companies and selected staff working under confidentiality controls.
Game studios and payment providers supporting gameplay and transactions.
KYC/AML and verification tools, communications platforms, and advisors.
Regulators or law enforcement when required by law.
Marketing vendors only when you have opted in to marketing.

If a corporate change occurs (for example, a merger or sale), relevant data may transfer with the business. Where appropriate, we aim to notify you in advance.

International transfers

Your information may be transferred or stored outside Canada, including where some partners and tools operate. We use safeguards such as Standard Contractual Clauses and similar measures to help protect data during international transfers.

Retention and deletion

We keep data only as long as necessary for service delivery, dispute resolution, and regulatory compliance. Certain core records are retained for at least 5 years after your last transaction or account closure, and we may keep anonymized statistics for insights.

Your rights and choices

You can request access, correction, deletion (where legally permitted), restriction, objection where processing is based on legitimate interests, and data portability when feasible. You can also withdraw consent for marketing at any time, including through account settings.

To protect your information, we may request ID before completing a request. We aim to respond within one month. If you do not receive a reply within 10 days, please follow up using another channel.

Cookies and controls

We use cookies and similar technologies to enhance user experience, personalize content, and analyze site performance. You can disable cookies in your browser settings, but some features may work less reliably.

Security expectations

We use industry-standard measures such as encryption, secure infrastructure, access controls, and ongoing monitoring. No system can guarantee complete security, so using strong passwords and keeping devices protected remains important.

Contact and support

For privacy questions, you can reach our Data Protection Officer at [email protected]. For general support, contact [email protected] or use live chat when it suits you.

Updates to this policy

We may update this Privacy Policy to reflect legal requirements or service changes. Updated versions will be posted with a revised effective date, and checking periodically can help you stay informed.