Responsible Gaming
At SpinRise, online gambling should remain an entertainment choice in Canada, not a financial plan. It shouldn’t replace income or be used to repay debts, and it helps to keep track of both time spent and money used.
Navigation
- Keep gambling budgets separate from everyday expenses.
- Decide on playtime before starting a session.
- Take a break if gambling stops feeling enjoyable or in control.
Limits you control
We offer responsible gaming tools you can apply whenever you need them. You can set personal limits for deposits, losses, wagering, and session time.
How our limits work
| Tool | Period / range | What it does |
|---|---|---|
| Deposit limit | Per day / week / month | Caps how much you can add to your balance. |
| Loss limit | Per day / week / month | Measured from the initial deposit, not later winnings. |
| Loss cap example | CAD 75 deposit; CAD 15 loss cap; win CAD 1,500 | You may still lose more than CAD 15 because the cap references the first deposit. |
| Wager limit | Per day / week / month | Limits total stakes placed across games. |
| Session limit | Total playtime, 6–1,000,000 minutes | When time ends, we log you out automatically. |
| Changing limits (decreases) | Immediate | Tightening limits takes effect right away. |
| Changing limits (increases) | By email confirmation | Loosening applies only after the current same-type limit period ends. |
| Cooling-off | Temporary break |
|
| Self-exclusion (in account) | Fixed period |
|
Breaks and self-exclusion
If a short pause is enough, cooling-off blocks deposits and promotions while still allowing withdrawals. If you need a longer barrier, self-exclusion disables access and removes the account from promotions.
Self-exclusion by request
If you prefer, self-exclusion can also be applied by request for a fixed or open period. During self-exclusion, you won’t be able to log in or request withdrawals yourself.
To request a block or get help adjusting limits, email [email protected] whenever it suits you.
Withdrawing remaining funds
After a restriction is applied, contact [email protected] to arrange withdrawal of any remaining balance. KYC may still be required, and payouts follow casino limits.
Age checks and verification
SpinRise is 18+, and we may request proof of identity as part of KYC. If an account is found to be underage, we block access immediately.
Independent support options
If gambling is no longer manageable, independent help is available from Gamblers Anonymous, GamCare, and Gambling Therapy. For account tools such as limits, cooling-off, or self-exclusion, our support team can assist by email when you’re ready.